We are proud to announce the recent promotions within our technical support team. This development marks a significant step in our commitment to continual service enhancement and leadership excellence in the industry.
James Kelly has been promoted to the role of 1st Line Support Supervisor. In his new role, James will oversee the 1st Line Support team, ensuring that our customers receive prompt and effective assistance, maintaining the high standards of customer service excellence. His approach aligns perfectly with our mission to provide real-time, data-driven management solutions that enhance operational efficiency.
Callum Clayton steps up as the new 2nd Line Support Supervisor. Callum has been instrumental in driving the technical depth of our support services. His expertise not only in PurGo software but also in understanding the intricate needs of our customers has set him apart as a leader. His promotion is a testament to his exceptional problem-solving skills and his commitment to evolving our client support frameworks.
Anthony Christie has advanced to the position of 2nd Line Support Engineer. With a robust background in software engineering coupled with a deep understanding of the waste management industry, Anthony is poised to bring innovative solutions to complex technical challenges faced by our customers. His role is essential in developing and implementing technical solutions that align with our strategic vision of leveraging technology to improve waste management practices.