Background
Since 1948, Ahern Waste Management and Recycling has been a key player in the waste management industry across East London and South Essex, offering recycling and recovery services. In September 2017, facing the limitations of their existing waste management software, Ahern embarked on a journey to find a more robust solution that could keep pace with their expanding service offerings and operational needs. After extensive market research and system demonstrations, they selected PurGo, drawn by its ability to integrate seamlessly with their bin weighing system and other operational requirements.
Solution
The implementation of PurGo marked a pivotal shift in how Ahern managed their waste collection and recycling services. The Operations Director at Ahern, lauded PurGo for its perfect alignment with their operational ecosystem, particularly its seamless integration with EnviroWeigh bin weighing systems from VWS. This integration facilitated accurate, automated data capture for bin weights, enabling efficient account management and weight-based billing.
We played a critical role in the smooth transition to PurGo, managing the entire data migration process from Ahern’s previous system. This meticulous approach ensured minimal disruption to Ahern’s operations and allowed for a comprehensive test environment trial before full implementation.
Ahern’s decision to partner with us was significantly influenced by the strong relationship and understanding developed between both teams. Ahern highlighted the exceptional service from the sales to the training and implementation support, praising the personalised assistance provided by Adam, their dedicated trainer.
Results
The deployment of PurGo across various departments within Ahern, including customer service, transport management, accounts, compliance, and weighbridge operations, has resulted in a unified and streamlined workflow. The system’s capabilities in vehicle maintenance recording, purchase order reconciliation, and case management have notably improved operational efficiencies and service level agreement fulfilments.
Ahern has experienced a transformative improvement in its operational workflows, with increased efficiency and substantially reduced error risk. The centralised system has not only streamlined internal processes but also provided valuable insights through enhanced management reporting, enabling timely issue resolution.
The introduction of PurGo in the cab for drivers, using a mix of Getac and Samsung devices, has revolutionised communication between the office and the field. Drivers appreciate the reduction in paperwork and improved job clarity, a sentiment echoed by weighbridge operators who have found their roles to be less labour-intensive due to the efficiencies gained from PurGo.
Reflecting on the experience with VWS Software Solutions and PurGo, Ahern gave our software a huge thumbs up for being a comprehensive solution that meets all their needs. Our exceptional support and training provided by the VWS team, especially Adam, have made a lasting impression, solidifying our position as invaluable partners in Ahern’s continued success and operational growth.