Waste collection fraud is a growing concern for operators across the industry. Whether it’s unauthorised bins being emptied, incorrect weights being recorded, or unverified collections being claimed, fraud can quickly eat into your profits and damage customer trust.
At VWS Software Solutions, we understand that fraud prevention starts with visibility and control. That’s why we designed Enviroweigh and PurGo to work together, giving you the tools to track every collection, verify every bin, and ensure that every customer is billed fairly.
If you’re worried about lost revenue, fraudulent collections, or inaccurate billing, here’s how Enviroweigh and PurGo can help you take back control.
Know Exactly What’s Being Collected
One of the biggest challenges in waste collection is making sure you’re only emptying authorised bins. Without proper tracking, rogue bins can easily slip through the cracks, leading to customers getting free collections or businesses losing money on unauthorised lifts.
With Enviroweigh, every bin is automatically weighed as it’s lifted, providing precise weight data in real time. But accuracy alone isn’t enough—you also need to know who the bin belongs to and whether it should be collected in the first place.
That’s where PurGo comes in. By integrating with Enviroweigh, PurGo ensures that every bin is verified before it’s emptied with or without using RFID tags, unregistered bins are flagged instantly to prevent unauthorised collections, and collection data is automatically linked to the correct customer account, ensuring accurate billing.
With this level of tracking, you can stop fraudulent collections at the source and make sure only paying customers receive service.
Eliminate Weight Manipulation
Another common fraud issue is manipulated weight readings, where incorrect data is logged either intentionally or due to human error. This can lead to underbilling, overbilling, or disputes with customers.
Enviroweigh prevents this by dynamically weighing bins as they’re lifted, removing the chance for manual input errors. It provides weights accurate to within 0.5 kg for domestic bins and 2 kg for trade bins, ensuring precision. Weight data is recorded automatically, so there’s no risk of figures being changed after collection.
With PurGo’s real-time reporting, you can instantly spot weight inconsistencies or unusual collection patterns. If a bin weight seems off or doesn’t match expected volumes, PurGo flags it for review. This means your team can take action before an issue becomes a major problem.
Prevent Ghost Collections and Missed Pickups
Ghost collections, where a driver logs a collection that never actually happened, are a hidden source of revenue loss in the waste industry. At the same time, missed pickups can cause customer complaints, especially if a bin is falsely marked as emptied.
PurGo eliminates these issues by tracking every collection in real time with GPS and time-stamped data. It provides undeniable evidence of collections, so there’s a clear record. It also highlights bins that were scheduled but not emptied, helping you follow up quickly.
With this data, you can hold your team accountable, ensure customers are billed correctly, and provide proof of service if a dispute arises.
Protect Your Bottom Line with Automated Exception Reports
Even with the best systems in place, things don’t always go to plan. That’s why PurGo’s exception reporting is so valuable. It automatically flags bins that shouldn’t have been emptied, collections that don’t match expected weight thresholds, and vehicles collecting from unauthorised locations.
This allows managers to quickly investigate and correct issues, stopping fraud before it escalates into lost revenue.
Take Action Against Fraud Today
Fraud in waste collection isn’t just about lost revenue—it’s about operational efficiency, compliance, and customer trust. If you’re still relying on manual tracking or outdated systems, now is the time to upgrade.
By using Enviroweigh and PurGo together, you can track every bin and verify every collection, ensure weights are accurate and tamper-proof, stop unauthorised collections before they happen, and reduce billing disputes while improving customer trust.
If you’re ready to take control of your collections, get in touch with us today to see how Enviroweigh and PurGo can transform your operation.