At VWS Software Solutions, we are always working to enhance PurGo to make waste management operations more efficient. Our latest updates focus on automation, seamless integration, and improved customer communication, helping businesses save valuable time and provide better service. Here is a look at the newest features and how they can benefit your operations.
Keeping Customers Informed with SMS Text Notifications
Communication with customers can be time-consuming, especially when it comes to scheduling updates, reminders, and issue alerts. The new SMS text notification feature powered by Text Marketer allows businesses to automate these messages, ensuring customers receive real-time updates without the need for manual follow-ups.
With this feature, businesses can send automated booking confirmations, reminders for upcoming collections, and alerts about any schedule changes. If a collection is delayed or an issue arises, customers can be informed immediately, reducing inbound calls and improving overall service transparency. This not only saves time for office staff but also enhances customer satisfaction by keeping them well-informed at all times.
Smarter Decision-Making with Power BI Integration
Data plays an essential role in business decision-making, and having the right insights at the right time can make all the difference. With the new Power BI integration, businesses can access advanced analytics and reporting capabilities directly through PurGo.
This integration enables users to generate dynamic reports, track key performance indicators, and visualise data in a way that makes it easier to identify trends and inefficiencies. Whether monitoring margins or operational performance, Power BI provides real-time insights that help businesses make informed decisions.
By working with us or in partnership with Amarji, companies can customise reports and dashboards to focus on the data that matters most. This eliminates the need for manual data entry and time-consuming spreadsheet analysis, allowing managers to focus on strategic planning and operational improvements.
Enhancing Customer Experience with API Website Integration
Customers increasingly expect self-service options when managing their waste collection services. The new API website integration allows businesses to offer a more seamless digital experience by embedding PurGo functionality directly into their websites.
With this integration, customers can book collections, access their account details, and view live operational updates without needing to contact the office. This reduces the administrative workload for staff while providing customers with a more convenient way to manage their services.
Businesses can customise the API integration to align with their branding and user experience preferences, ensuring a smooth and professional interface for customers. By enabling self-service options, companies can streamline operations and enhance customer engagement at the same time.
Saving Time Across Operations
These updates have been designed with efficiency in mind, helping businesses automate tasks, improve communication, and make better use of data. SMS notifications reduce the need for manual customer updates, Power BI integration simplifies data analysis, and API website integration empowers customers to manage their services independently.
By adopting these features, businesses can cut down on time-consuming processes, improve service delivery, and focus on growth. Whether looking to reduce administrative workload, enhance decision-making, or improve customer experience, these new PurGo enhancements provide practical solutions for everyday challenges.
At VWS, we are committed to continuously improving PurGo to meet the evolving needs of the waste management industry. If you would like to learn more about activating these features or need assistance in optimising your system, our team is here to help.